What is your Return Policy and Procedure?

FAQ
If for any reason you are not satisfied with your order, you can return any unused item (excluding; underwear and swimwear*)within 15 days from the delivery date in a condition that is suitable for resale without removing the price tags.
You can start your return process from our Easy Return Center section after logging in to your account. If you do not have an account, please contact our Customer Care Center for your return.
In order to ensure a smooth and speedy return process please follow the instructions carefully. Once you complete the return form, please locate the nearest drop-off location from our Easy Return Center and send it to the local return address provided.
You don’t need to pay when posting your order, we will withhold a fixed service fee of € 6.99 from your refund once your return has been processed.

How long does delivery take?

FAQ

They delivery time differs based on the products purchased, Country of delivery and the Shipping Company.  You can find the Estimated Delivery Time at “Orders” on the website. We deliver all your orders by Express Shipping.

Important! Customs policies, forces of nature, strikes, and so on are excluded from the stated delivery time. Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance.

What are your payment methods?

We accept the following payment methods:
  • Stripe, Klarna, Credit Card, Debit Card and PayPal.
  • We do not accept payment via bank transfer.

What is your Refund Policy & Process?

Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.

For COD customers, our Customer Care Center will request your bank account details by e-mail  in order to transfer your refund.

For Credit Card Customers, refund will be transfered directly back to the bank account that was used for purchasing.

For Paypal Customers, refund will be sent back to your Paypal accout that was used for the purchase.

Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.

How do I set up an account?

We offer our customers an easy registration process.

  1. Click Log in/ Create account on Desktop or My Account on Mobile Web.
  2. Enter your Email Address or Phone Number.
  3. Fill out your First and Last Name then click “Sign Up”

you will receive your password by email or sms; which you can change at anytime by requesting a new password.